Terms and conditions of use

Delivery

The Wine Cellar Ltd offers delivery worldwide. Usual delivery time for UK is between for orders placed before 09:00 AM 2-3 working days; however you can arrange next day delivery for an additional fee.  We use a local courier company and all bottles are shipped in specially designed packages to protect the bottles from damage during shipping. The signature will be required on delivery and all packages containing alcohol will require an adult over 18 to sign for the package. Any packages returned to us due to failure to obtain an adult signature will be subject to an additional charge for re-shipment.

 

Quality Control
The Wine Cellar adheres strictly to a condition code regarding all wines, with proper safekeeping of all wines in our possession and act in good faith when purchasing wine. In the unlikely event of some older wines being corked or out of condition for consumption it will be at the discretion of The Wine Cellar that replacements be made available, without obligation.

 

Acceptance
The purchaser undertakes to inspect all goods when collecting or immediately following delivery and must notify the carrier forthwith damage, shortfall or deficiency. Satisfactory acceptance of the goods is deemed to be made three days following collection/delivery. Thereafter the purchaser is unable to reject the order for whatever reason.

 

Order Cancellation
You may cancel your order for any reason whatsoever at any time up to 7 days from the day after the date you receive your wine, provided all of the bottles are unopened and intact. Unfortunately the shipping fees will not be refunded.

 

Returns & Exchanges
If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us immediately. You can exchange unopened bottles within 7 days from purchasing.Please note: the shipping cost will not be refunded.

 


Age Restrictions
It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

 

Out of Stock

All the wines listed on our website are subject to availability.

 

Special requests

We are able to source any wine or spirit of any vintage.  All special requests are subject to availability and a sourcing fee.

Please note: All bottles that are over 10 years old are purchased at the buyer’s risk.

 

Disclaimer


The Wine Cellar Ltd has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, The Wine Cellar takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. The Wine Cellar shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

The Wine Cellar reserves the right to cancel and refund any order that it suspects was made either not in good faith and/or for the purpose of redistribution.

Customer Services

If you have any queries, please email us