The Wine Cellar adheres strictly to a condition code regarding all wines, with proper safekeeping of all wines in our possession and act in good faith when purchasing wine. In the unlikely event of some older wines being corked or out of condition for consumption it will be at the discretion of The Wine Cellar that replacements be made available, without obligation.
The purchaser undertakes to inspect all goods when collecting or immediately following delivery and must notify the carrier forthwith damage, shortfall or deficiency. Satisfactory acceptance of the goods is deemed to be made three days following collection/delivery. Thereafter the purchaser is unable to reject the order for whatever reason.
You may cancel your order for any reason whatsoever at any time up to 7 days from the day you placed the order, provided you have not yet received your parcel. If the cancellation is made after we have already shipped the order and we will require the courier to return to sender, shipping fees will not be refunded. Please see Return & Exchanges for a cancellation of an order already received.
It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
Out of Stock
All the wines listed on our website are subject to availability.
We are able to source any wine or spirit of any vintage. All special requests are subject to availability and a sourcing fee.
Please note: All bottles that are over 10 years old are purchased at the buyer’s risk.
Kosher Wine Cellar Ltd has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, The Wine Cellar takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. The Wine Cellar shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
The Wine Cellar reserves the right to cancel and refund any order that it suspects was made either not in good faith and/or for the purpose of redistribution.
Legal bases in collecting Information
We rely on one or more of the following conditions when collecting information:
- You have given express consent to the processing of your personal data, for example when you consented to publishing a review or signed up for email updates.
- When processing is necessary to fulfil with our contractual obligations, for example, using your home address to deliver your order.
- When processing is necessary for compliance with a legal obligation, for example, we can pass on details of individuals suspended to be involved in credit card fraud
- When processing is necessary for the purposes of our legitimate interests; we sometimes require your data to pursue our legitimate interests as part of running our business and in a way that does not materially impact your rights. For example, we may use your purchase and or browsing history to market specific products we deem most relevant based on this history. We might also combine the shopping and browsing history of multiple visitors to identify products or services in high demand, or develop new products/services.
Collecting your Data
We collect personal data at the following points of your engagement with our website or business:
- When you visit our website
- When you make a purchase on our website
- When you create an account.
- When you contact us
- When you comment on or review product
We collect the following types of personal data:
When you browse our site, we might collect:
Your ip address, the origin of your visit (referral for example from a Google listing, direct entrance, etc), your location, pages you’ve viewed on our site and any search queries you might have entered.
If you signed up and created an account on our site, we have the additional details:
Your name, email, telephone number/s, address you provided, your order history and receipts if you have made purchases on our site, the ip address used when signing up, the origin of your visit when signing up (referral for example from a Google listing, direct entrance, etc), and any other details you voluntarily shared with us, such as your date of birth, formal title (also implying gender).
Additional information collected if you made a purchase with us:
Your name, email, telephone number/s, shipping and billing address you provided, such as your date of birth, formal title (also implying gender), products you purchased, your payment method (credit card/paypal).
If you contacted us via email, contact form or social media, we may use any information provided in order to resolve your query.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive or to your mobile device through your Web browser (if you allow) that enables the sites or service provider’s systems to recognise your browser and capture and remember certain information
You may browse the website anonymously by using a “private” browser mode on your browser and not providing any personal information to us throughout your session on our site. However, if you would like to make a purchase you will need to provide information required for payment and shipping.
Using your personal data:
We might use your data for the following purposes:
- To personalise your experience
- To improve our website
- To process transactions and deliver products ordered
- For marketing purposes
- To respond to queries
- To protect our website and business from credit card fraud
These are all considered part of our legitimate interest.
Protecting your personal data
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. For example, we secure access to all transnational areas of our websites and apps using ‘https’ technology
All supplied sensitive/credit information is transmitted and processed via industry leading and highly secured payment gateways: Sagepay / Paypal
Access to your personal data is password-protected.
Accessing your personal information
Some of the personal information that we collect accessible by logging in to your account. You also have the right to request to access other personal date we hold and to request corrections of any errors in that data. To make an access, correction, or deletion request, please contact us using the contact form or contact email on this site.
If you have any questions not answered by the above, please contact us.